Cancellation, Returns & Refunds
Cancellations, damaged items and refunds.
Orders may be cancelled before production or processing has started. Once a personalized, customized or made-to-order product has entered production, cancellation is not available.
Due to the custom nature of many Vadivam products, personalized and made-to-order items are not eligible for return or exchange unless they arrive damaged, defective or significantly different from the confirmed order.
For damaged, defective or incorrect products, please contact us within 48 hours of delivery with your Order ID and clear photos/videos of the product and packaging. After verification, we may provide a replacement or refund as applicable.
Minor variations in colour, layer lines, surface texture and finish are normal characteristics of 3D-printed products and are not considered manufacturing defects.
Approved refunds will be processed to the applicable payment method/account.